Valice provides a free Let’s Encrypt SSL certificate to all hosting plans. This is configurable in your control panel. the Let’s Encrypt SSL certificate will auto renew each quarter as long as all the domains and domain aliases secured on the certificate are pointing to your Valice plan’s IP address.

Valice continuously monitors our environments for suspicious or malicious activity. If we detect such activity on your website we will take action to suspend services immediately, notify you, and work with you to resolve any potential compromise.

All Valice hosting plans allow you to scale your allotted disk space and bandwidth from within your my.valice.com account. Below are the current rates for these resources:

Shared or WP Web Hosting

• disk space – $0.50 /GB /month
• bandwidth – $0.10 /GB /month

All resources on VPS hosting plans are configurable including disk space, bandwidth, memory and CPU.

Click here for documentation on how to adjust your resources.

Many website owners prefer to stay hands-off and leave the edits and updates to the pros. Providing ongoing website edits and updates is lot of what we do here at Valice each and every day for our members. Membership plans are leveled by the frequency of your service needs.

For sites that just have seasonal needs (e.g. event websites), we provide seasonal editing and development plans for that as well. Reach out to learn more.

You bet! Our Enhanced membership level and above includes support for other related services. We understand the frustrations many of our customers encounter trying to connect Mailchimp APIs, navigate settings in Mindbody, figure out the two-factor authentication rules in Microsoft 365, and… The list goes on. Valice is uniquely positioned to provide friendly and helpful support for all of these online touch points. For many business, these third-party applications are as critical as their website itself and we’re here to help!

For those that just need assistance one-time with a third-party application, we also have a remote hands service engagement for that.

Honestly, a lot. It’s sort of like the difference between a concierge who will make your dinner reservations and take care of your transportation and the front desk who will provide you with their phone number and directions for getting there.

Valice is here to empower the do-it-yourself types who really prefer to control and oversee their own services. We welcome these customers and are here to point them to resources and documentation (or create it if it doesn’t exist) related to what they’re trying to do. Documentation covers everything from domain registrations, DNS management, Valice hosting configurations, core WordPress how-tos, to whatever else we can help answer. We enjoy helping! When these customers run into a roadblock or need a one-time engagement, we have one-time remote hands, WordPress training sessions, or even website edit requests for that.

Memberships provide a more intimate relationship with you and your organization. While performing website edits or email management might be driving reasons why many customers choose to become members, the services and advantages go far beyond that. Simply put, it means we’re part of your team taking care of things like…

• Ensuring your domains don’t expire (even if your credit card was declined on renewal)
• Interfacing with plugin developers or other third-party support to report bugs or troubleshoot on your behalf
• Making ourselves available to coordinate major updates or organizational changes
• Helping your keep your email secure and working directly with your team members to troubleshoot issues and setup devices
• Helping you with your connected and related applications including email marketing apps, CRMs, eCommerce systems, payment gateways, etc.

Our members are why we at Valice do what we do and ultimately why we exist as a company.

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If you detect that your website has been compromised, we recommend that you immediately password protect it to prevent it from infecting visitors with spyware or malware. If we detect a compromise during a regular Valice security scan, we will take this action on your behalf and contact you so that we can work to restore a backup from prior to the intrusion and remediate the vulnerability.

Yes! We love helping editors learn the tips and tricks of WordPress including how to use the latest blocks and features. Our WordPress training services are personalized for your configuration (plugins, theme, and version) and can be recorded and sent to you upon completion for reference. Click here to learn more or schedule a WordPress training session.

WordPress is a very popular and widely supported CMS (content management system) platform. Valice has been providing WordPress website design and hosting since it was a little known blogging platform. We host and support WordPress websites for businesses and nonprofits with a focus on security, performance and ease-of-use. 

We have been really pleased with recent developments in WordPress to provide improved speed and performance in the platform. We’re currently building turn-key block themes to be made available for our customers who want to select from a simple, pre-made layout or completely custom design. Block themes are the newest evolution of WordPress and giving website editors new efficiencies, greater design controls, and much-anticipated functionality.

That being said, it’s not for everyone or every website! We provide shared and VPS (virtual private server) hosting for any Linux CMS or website application. We can also provide ongoing maintenance and service for various platforms outside of WordPress.

Vailce takes nightly backups of the entire hosting environment for disaster recovery purposes. You can (and should) take snapshot backups before you do major updates on your website.

We retain 365 days of website backups for every hosted website. Should you need us to restore your website from one of our backups, we can assist with that. If you’re restoring a backup from the last 14 days, that service is free to all customers. Members have an extended 365-day restore period.

Hosting companies should not claim to be HIPAA compliant on behalf of their customers. We do not and cannot control what data you collect from site visitors and users; nor can we control what you do with that data. That being said, we can help you through this process. We work with many medical providers with whom we have helped work through this process while still utilizing the efficiencies of collecting this data through their websites. We can engage in development services to help you build HIPAA compliant web forms and portals. Let’s connect to learn more!